Subject: English Language Test - Deepa Gupta
From: Deepa Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 07:43:01 +0000

| | Foreign Language Screening Test

Name | Deepa Gupta     /  (+91) 8447056160    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ABC,

This is email is about the order ID 11223344 for "Hand Bag".

We're sorry for the trouble you're facing.

We certainly understand that you've not expected this kind of service.

We'd like to inform you that our courier service provider tried to deliver your product 14 days back but unfortunately, due to incorrect delivery address details the attempt went unsuccessful.

Thank you for shopping in Babyshop. Have a nice day!

Team Babyshop
Deepa

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This is email is about the order ID 11223355 for "TV Cabinet".

We're sorry for the trouble you're facing.

We certainly understand that you've not expected this kind of service.

We'd like to inform you that your product has 10 days replacement policy so, you can raise return request for the replacement of the product from your Homebox application.

Hopefully this is helpful to you.

Thank you for shopping in Homebox. Have a nice day!

Team Homebox
Deepa

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