Subject: English Language Test - Rahila Fathima
From: Rahila Fathima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:56:36 -0500

| | Foreign Language Screening Test

Name | Rahila Fathima     /  (91) 733753776    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Good morning/good afternoon/good evening sir/mam we tried to reach at your location to give your orderd handbag unfortunately our delivery boy is unable to find your address and contact you. Kindly set and check your delivery address again and call back us thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,
Iam sorry to hear hear that your experience with our company has not met your expectations.
As you mentioned u have notice that the cabinet has too many scratches on it .
And Iam truly sorry that wasn't demonstrated to you while we'd love the opportunity to regain your trust we understand how frustrated you must be.
Thanking you,
Your sincerely,
××××

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