Subject: English Language Test - Ravikant Singh
From: Ravikant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:24:18 -0500

| | Foreign Language Screening Test

Name | Ravikant Singh    /  (91) 7698178896    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

A customer has ordered a hand bag from our online store 14 days back . The orders was shipped by us, and handed over the The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.

The customer is contacting us to check the status of his order. Then we will check the courier has reached to the customer on his place and how was the product. Customer will check the product if anything they got the problem than we can change within the changing tag. So he will check and update on email I'd than then he will give us good feedback

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money back.
See first thing is that the customer is not happy because his product is damged so that he want to change or replace the product so that he will not face the problem
So we will say him sorry from our side you will not face like the same problem again we will do the enquiry and had rased the complain you will get the exchange of products don't worry. But money we can not return to you.

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