Subject: English Language Test - Abhinav Singh
From: Abhinav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 12:20:43 -0500

| | Foreign Language Screening Test

Name | Abhinav Singh    /  (+91) 8082772048    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We highly regret your inconvenience . Your order has been shipped but due to some reasons it has not been delivered to you.
We request your to confirm your address so that we can reach you on time.
Have a nice day!
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are sorry for your defective purchase. Our representative will reach you and check on with the cabinet installed at your place.
Accordingly we'll try to assist you in the best way.

Regards
Homebox team

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