Subject: English Language Test - Safina Khatoon
From: Safina Khatoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 11:28:24 -0500

| | Foreign Language Screening Test

Name | Safina Khatoon    /  (+91) 8287094763    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.com!

We highly appreciate your patience and also we understand your situation that you have not yet received your order containing a handbag.

We would like to inform you that the courier company tried to deliver your order on time however they found the address was incorrect or wrong which in result got returned to the outlet.

Here, in this case, we would request you to provide alternate address or the complete correct address to successfully attempt the delivery again.

Best Regards,
Customer Support Team,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings from Homebox!

We highly appreciate your patience and love to have your feedback.

We woukd like to inform you that as per our policies we would be sending our technician first to confirm the issues your are facing with our product and once its approved we will surely help you out with the same.

As per the procedure, it will take 7-10 working days to replace the product because there is no money back policy on this product available.

We would be helpful if you cooperate with us in replacing a new product.

Best Regards,
Homebox Team

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