Subject: English Language Test - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 06:15:36 -0500

| | Foreign Language Screening Test

Name | Amit Sharma    /  (91) 8126689534    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Microsoft Ltd.(UK)
Pin 201301

Dear customer
We want  to inform you that we shipped
your order on time but your address is
not correct so that please send us a mail
regarding your address for futher
process.

Regards
Team Microsoft Uk,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

IBM Ltd.(USA)
pin 201301

Dear customer
we want to inform you that for us it is
not necessary to know the policy of
product 's brand because product
provider already provid us a guide but
you should know the policy of e-
commerce  companies because you
purchased the product of a particular
website and if any need will occur for
return or refund policy it will help you.

Regards
Team IBM,

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