Subject: English Language Test - Pravina Thapa
From: Pravina Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 04:48:28 -0500

| | Foreign Language Screening Test

Name | Pravina Thapa    /  (+91) 7005140669    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/maam
I apologise for the inconvenience we couldn't deliver your order as per your address because your address is mentioned incorrectly.
We are trying to deliver your order in your correct address soon, please bear with us for some moment.
Thankyou.
Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
Sorry for the inconvenience and i apologies for your complaint.
We will replace your TV cabinet within 3days please bear with us.
Thankyou sir.
Have a great day.

| |