Subject: English Language Test - Najma Quddusi
From: Najma Quddusi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 03:34:40 -0500

| | Foreign Language Screening Test

Name | Najma Quddusi    /  (91) 8957011890    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We sincerely apologise for the inconveniences and delay caused but ss per the latest updates from logistics, your address is incorrect and your order has been RTO, it's returning back to seller. I would like to request you to kindly provide the correct and complete address so that we can deliver your order soon.

Regards
Babyshop.com Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I sincerely apologise for the inconveniences caused to you. As I can check the product is still under return policy and seller is offered 7 days replacement policy for this product. I have created a replacement request. The damaged product would be picked up and replacement would be delivered to you by 5 December, 2022. Your patience and kind understanding would be greatly appreciated.

Regards
Babyshop.com Team

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