Subject: English Language Test - Arwaz Arwaz
From: Arwaz Arwaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 02:23:03 -0500

| | Foreign Language Screening Test

Name | Arwaz Arwaz    /  (0120) 9380024667    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
we apologize for this concern, but unfortunately we got a update from courier side, according to them, your address was incorrect, so please send us your correct address as you get your parcel from courier, we will send them your correct address and our team will try our best to deliver your parcel as soon as possible.
we make sure, this will not happen again.
thank you for using our service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for approaching us, we are here to help you, please send us your TV image, we will verify it from our side and we will back to you soon.
we appreciate your patience and time.
thank you for using our service.

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