Subject: English Language Test - Umair Waheed
From: Umair Waheed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 01:36:59 -0500

| | Foreign Language Screening Test

Name | Umair Waheed    /  (91) 7006043387    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam

We regret to inform you that the address which you have provided is not matching as you have entered in this mail. We delivered the product on the same day which means 14 days back on the previous added address by your goodself. So we request your goodself kindly entered the correct address on the website babyshop.com , so that we can deliver your hand bag at the proper address on time.

With regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

We regret the inconvenience caused to you.Your complaint regarding scratching of cabinet will be considered by our technical team. As your cabinet is in warranty too , if it will be manufacturing defect , you can return your product too. We will consult our Installation team  knowing the status of the cabinet at the time of Installation and try to rectify your problem soon.

With regards

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