Subject: English Language Test - Qazi Shujaut
From: Qazi Shujaut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 01:35:32 -0500

| | Foreign Language Screening Test

Name | Qazi Shujaut     /  (+91) 07006426991    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,
We are really sorry for the inconvenience caused to you.We have placed your order for hand bag on the same day but unfortunately the courier company was not able to deliver the product to your address as per time because you have provided us the wrong address.Please confirm us with the address once again by replying on this mail.The product will be delivered by or before tomorrow evening.Thanks
Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Good Afternoon
We are really sorry for the inconvenience caused to you from our side. We are forwarding your email to the concerned department and they will surely reach out to you by tomorrow afternoon. As per the company policy we will surely provide you with the new product.
Regards
Homebox team

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