Subject: English Language Test - Krishna Gupta
From: Krishna Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 09:41:45 -0500

| | Foreign Language Screening Test

Name | Krishna Gupta    /  (91) 9369746992    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: Customer Name

Subject: Order Status

Dear Customer,
Thank you for contacting Baby Shop for taking the update of your order.

As we have checked here, you have placed the order on 12th November 2022 with us and we shipped your product the same day and our carrier tried to deliver your order but they did not find such delivery address and as per our carrier the delivery address is wrong. Order is currently held in the carrier post office and we can provide you the carrier contact no (188-789-1667) feel free to contact them and you can take the update from them and provide the correct delivery address.
If you still have issues regarding your order feel free to contact us back.

Regards,
Team Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul

Subject: Return Inquiry For Damage Product

Dear Abdul,
Thank you for contacting Baby Shop. We are very sorry for the inconvenience that you have faced with the product.
As per our return policy if you want to return your product kindly send the damage image of the product. When we will receive the image of the damage item and if we will find that the item is internally damage we will arrange a pickup for your item and withing 30 days you can return the item and we will issue the full refund or replacement for the item.You can also visit to our site and you can create a return and we will create a lable for you.
We hope as a company, we provide best services to our customers.
Feel free to contact us back if you have any issues with your product.

Regards,
Team Baby Shop

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