Subject: English Language Test - Nishank Garg
From: Nishank Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 08:13:44 -0500

| | Foreign Language Screening Test

Name | Nishank Garg    /  (91) 8851084813    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Name],
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
The order was shipped by us, and handed over to courier company same day when the order was placed. I've tracked your package via the courier service, and found that the courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.
So kindly rectify the address provided for the delivery and place the order again.

For any questions or further assistance, please reply to this message.

Best regards,
Nishank Garg
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Name],
I am so sorry to hear that your experience with our company has not met your expectations.

As per the company policy, the product can have replacement only if its unused and if its not as described or has some kind of fault, but in your case the product has been put to use and that is why the product cannot be replaced nor refund.

For any questions or further assistance, please reply to this message.

Best regards,
Nishank Garg
Customer Service Representative

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