Subject: English Language Test - Nitin Bhandari
From: Nitin Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 05:38:50 -0500

| | Foreign Language Screening Test

Name | Nitin Bhandari    /  (91) 09720019717    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, Mr, Mrs Xyz,

Greetings from Xyz

We have received your query regarding the product not delivered to your mentioned address.

We really apology for the inconvenience caused to you, as we have checked from our courier delivery team the address mentioned by you is incorrect therfore we are not able to provide you the product on time.

We would like you to place a fresh order as this order will be cancelled by our team.

Thank you

Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings from Homebox Team,

We really apology for the inconvenience caused to you.

The product has been delivered to you and is also been installed by our technician team at your home in front of you.

Like you mentioned there is scratch so you should have mentioned that to the technician who visited to your home for installation.

As of now our policy is once the item has been installed and customer has signed the documents, we are not able to provide you any replacement & return.

Thank you

Regards
Homebox Team

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