Subject: English Language Test - koteswararao Simidi
From: koteswararao Simidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 03:14:48 -0500

| | Foreign Language Screening Test

Name | koteswararao Simidi    /  (91) 9059793172    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 26.11.22

This email is regarding order number ****** which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9059****** and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Lives sales company Company,

Customer Service Representative

KOTESH

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From:[email-masked]

Subject: Regarding your complaint mail.

Dear sir / madam,

This email is regarding order number ****** which was supposed to have reached you by now. my team is under the process of checking of your order details and will reach you soon. it could be grateful if you support us for seamless process, so please dont be hurry.

We are currently under the process of checking of your order details.some of our team will reach your home soon and clear issue, so please be at home with order details when our team arrives.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Live salesman company,

Customer service Representative,

Kotesh.

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