Subject: English Language Test - Madhvi Pandey
From: Madhvi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 02:36:13 -0500

| | Foreign Language Screening Test

Name | Madhvi Pandey    /  (201010) 08287711240    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XYZ

Thankyou for writing to us.

This is reference to email dated 26th November 2022 regarding of your order status.

We would like to update you that your order placed 14 days back but due to your address issue given by you it was wrong. That's why our courier partner not placed your order timely. So kindly update your correct address accordingly to our courier partner and we will place your order as per priority basis.

Thanks and Regards
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr XYZ.

Thankyou for writing to us.

This is refrence to email dated 26th November 2022 regarding of your damage product receiving.

Firstly, I 'm sorry to hear about your experience with our company. I apologize for you are received damage product. And I appreciate you making us aware your negative experience and I will raise a complaint and highlight to our concerned department and accept your damage product item within 10 working days. so kindly you wait till our given time we will take the return of your product.

Thanks and Regards
Customer service

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