Subject: English Language Test - Naimesh Sharma
From: Naimesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 02:24:12 -0500

| | Foreign Language Screening Test

Name | Naimesh Sharma    /  (91) 9548955501    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam,
sorry for the inconvenience to deliver your product at time. The address mentioned by you is incorrect due to which the delivery got late by our courier partner. Please update the correct address to solve the issue.
you can update the address at our website www.babyshop.com or contact us given numbers.
xxxxxxxxx
xxxxxxxxx
Thanks
Naimesh sharma
Customer care executive
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
we can understand your problem. According to our company policy if you check the cabinet at the time of installation and report it at that time. Then we replaced it surely.
I'll consult with my seniors about your issue and let you know about it.
Thanks.
Naimesh sharma
customer care executive
Babyshop

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