Subject: English Language Test - SWAPNIL DONGRE
From: SWAPNIL DONGRE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 00:57:04 -0500

| | Foreign Language Screening Test

Name | SWAPNIL DONGRE    /  (91) 09764285992    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We would like to inform you that we check your order details with our courier partner.

And we have an update with our courier partner :
The customer's address as per the courier was wrong.

Regards,
Swapnil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We request you to kindly share the image of TV scratches.

So we can assist you well.

Regards,
Swapnil

| |