Subject: English Language Test - Vansh Luthra
From: Vansh Luthra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 07:15:43 -0500

| | Foreign Language Screening Test

Name | Vansh Luthra     /  (91) 9773540928    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello!

Greetings!

Thankyou for choosing babyshop
The order that you have placed from babyshop i.e a hand bag, the details you have put for the shippment for the delivery of your product was wrong

Kindly please provide us the right address so we can deliver the product as soon as possible to you.

Thank you
Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello!

Greetings!

Thank you for choosing Homebox.
We're really sorry for the inconvenience that has happened to you we would require some proof of the damage

So kindly share that with us so we can provide with resolution as soon as possible .

Thank you
Homebox team.

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