Subject: English Language Test - Bhupendra Tyagi
From: Bhupendra Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 06:41:25 -0500

| | Foreign Language Screening Test

Name | Bhupendra Tyagi    /  (91) 8909209934    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly I will contact the customer and tell him that we shipped your handbag on the day you ordered and handed it over to the courier company. The Courier company is having a problem finding your address and not being able to deliver the item. So please provide us with your correct address so we can inform the courier company about your address and ask them to deliver the product soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We can't replace your cabinet because after installation of the product we can not replace the item. if you would have told us about the problem before installation we could have replaced your product.

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