Subject: English Language Test - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 03:11:05 -0500

| | Foreign Language Screening Test

Name | Himanshu Kumar    /  (91) 9793317656    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
This is to inform you that yours order (order no123456) has been placed and has been with ours courier services but as per the courier tried to deliver the order to you  but somehow the address as per the courier was wrong .
So pls go through the address or update some other address so the courier can reach you.

Thanks you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry for the inconvenience caused to you. The inconvenience may be caused at the time of the installation or at the time of shipping.

So please check that is the cabinet is broken from any where or is it only scratches and pls let me know so we can proceed further.
Thank you
Babyshop.com

| |