Subject: English Language Test - SUMIT GAURAV
From: SUMIT GAURAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 06:48:56 -0500

| | Foreign Language Screening Test

Name | SUMIT GAURAV    /  (+91) 9304539159    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi[Name]
welcome to BABYSHOP
Thank you for ordering from us.
Your order number [      ] has already shipped. The delivery guy tried to deliver the package but your address found out to be wrong .we hereby request you to kindly update your address on our site.
Once your address will be updated. We will send you an email with the tracking number and link, so you can see the movement of your package.

If you have any questions, contact us here or call us.

Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
welcome to HOMEBOX
Thank you for shopping with us.

As per your complaints we need to verify your TV cabinet with our original product. So you need to share us the pictures of your scratches product as per our company policy. Once we verify the same ,your product will be replace by our team as soon as possible.

Regards,
Homebox

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