Subject: English Language Test - Nida Khan
From: Nida Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 01:28:05 -0500

| | Foreign Language Screening Test

Name | Nida Khan    /  (91) 8851532363    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

As your address was incorrect please share your correct address so that we can forward to our team and deliver your order as per your correct adress.

Regards
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are very sorry for the inconvenience you have faced we have forwarded your concern to our team they will contact you as soon as possible for replacement.

Regards,
Homebox team

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