Subject: Arabic Language Test - Md Faiz Akram
From: Md Faiz Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 00:39:34 -0500

| | Foreign Language Screening Test

Name | Md Faiz Akram     /  (110025) 7280839498    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi valuable customer,

Thank you so much for contacting us and giving us  the opportunity to serve you.

As per checking your order : we would like to inform you  that the delivery team tried to contact you but the address you mentioned on the website is wrong, please provide us the correct address so that we can get your order delivered.

feel free to contact us if you have any other questions.

Your friend,
support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul.

Thank you so much for contacting us

We sincerely apologize for any inconvenience caused,
As per checking your order we would like to inform you that we forwarded your queries to the concerned  team, they will contact you very soon to check your issue in resolving as per your request.

feel free to contact us if you have any other questions.

Your friend,
support team

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