Subject: English Language Test - BRIJESH KUMAR
From: BRIJESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 10:49:49 -0500

| | Foreign Language Screening Test

Name | BRIJESH KUMAR    /  (91) 7719476387    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 22.10.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 98562XXXXX and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Service Representative

Brijesh Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry to learn that the T.V. set you purchased from our website has undergone some damage while installation. Generally, we make sure that each T.V. cabinet we sell is checked well and tested for quality before being sent to the customer. The chances of a product or parts being defective or damaged are therefore minimum.
However, we have discovered that sometimes a product may be damaged while on its way to the customer or during installation.
We have a replacement or full refund policy for products that do not match our quality standards. So, rest assured that we will provide you a fully functional T.V. Cabinet as a replacement or refund the entire amount. We still have some pieces of in the stock.You can either opt for replacement or refund. So,in case of replacement the product will be dispatched to your address in 3-4 business days.
The delivery executive will be at your doorstep to collect the defective piece and provide you a replacement within the next 3 days. We regret the inconvenience caused.

Yours sincerely,
Brijesh Kumar

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