Subject: English Language Test - Pallavi Jaiswal
From: Pallavi Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 07:31:07 -0500

| | Foreign Language Screening Test

Name | Pallavi Jaiswal    /  (91) 6307666959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Subject: Regarding the status of your product.
Dear customer,
I am sorry that your order haven't arrived yet . As I came to know that our delivery partner has came to deliver your product on the same day it was ordered as the product was shipped on similar day but he was not able to deliver because the address given from your side is incorrect,so the order was returned to your nearby delivery office please correct your address and send the correct address to this email only. Once it is done we will deliver your product as soon as possible.
Thank you
Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:[email-masked]
Subject: Resolution for your issues related to your recent order.
Dear Abdul,
I am sorry that you faced this problem from our side .The scratches on the cabinet could be due to the bad handling of the tv cabinet and to resolve your issue we will send the team again to your house . The team will resolve your issue within 1 week so wait till our team contacts you .
Thank you
Regards
XYZ

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