Subject: English Language Test - Deepa Gupta
From: Deepa Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 07:18:56 -0500

| | Foreign Language Screening Test

Name | Deepa Gupta    /  (+91) 8447056160    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ABC,

This email is about your complaint with Order ID 12345 for the hand bag.

We're sorry for the trouble caused to you.

We certainly understand that you've not expected this kind of service.

We'd like to inform you that our courier service provider tried to deliver your order 14 days back but due to the incorrect delivery address attempt went unsuccessful.

Thank you for shopping with us.

Regards
Deepa

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This email is about your complaint with Order ID 100100 for the TV Cabinet.

We're sorry for the trouble caused to you.

We certainly understand that you've not expected this kind of service.

We'd like to inform you that your product is in 7 days replacement policy so, as you're facing scratches issue with it, you can proceed for return from your Homebox application.

Thank you for shopping with Homebox.

Regards
Deepa

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