Subject: English Language Test - Sangeeta Patel
From: Sangeeta Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 05:51:17 -0500

| | Foreign Language Screening Test

Name | Sangeeta Patel    /  (91) 7987150132    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First we have to apologise to the cx then we have to call the cx and explain that you have mentioned wrong address that’s why order not delivered yet then we have to correct the address and inform the ETD
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear sir the to unit what I have purchased there are so many scratches so I want to replace it please do need full

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