Subject: English Language Test - Shobhit Kumar
From: Shobhit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 03:58:14 -0500

| | Foreign Language Screening Test

Name | Shobhit Kumar    /  (+91) 8009722057    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Cx,

I sincerely apologize for the inconvenience a caused by wrong address provided by you please provide the correct address or you can call us for the better information.

Thank you once again for taking time to read it, Let us know if there is anything else we might help you with.

Sincerely,
Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Cx,

I've processed your refund, and you should expect to see the amount appear in you bank account in 2-3 business days.

We are sad to see you go, but i understand that our service is not for everyone, I want to thank you for giving us the opportunity and hope that together again in the future.

If you're looking to try other options, let me know, as i would be happy to help you find the right fit for your company's needs.

Have a great day!

Best,
Representative

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