Subject: English Language Test - Deepika Na
From: Deepika Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 02:04:00 -0500

| | Foreign Language Screening Test

Name | Deepika Na    /  (91) 9310559430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Varun,

I hope you are doing well!

This email is regarding your order #ID0000786755. We have dispatched the order on the very same day of its placement. Our delivery partner informed that the address is not correct. We would request you to please send us the updated/ correct address in order to deliver the order.

Thank you for shopping from XYZ.

Regards,
Deepika
Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting Homebox.

We are sorry to hear that you're facing issue with the product as it has scratches on the cabinet. We assure you for our best assistance on the issue.

We are escalating the issue to the concern team. The team will look into the issue and get back to you within 24 to 48hours.

Regards,
Deepika

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