Subject: English Language Test - Puja Kumari
From: Puja Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:59:55 -0500

| | Foreign Language Screening Test

Name | Puja Kumari     /  (829111) 9508940093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

I'm Puja Kumari from babyshop.com- India's leading online platform for online shopping.
I tried reaching out to you, but unable to connect.

The address is mentioned in our online portal is not valid and we are unable to deliver the item that you have placed

kindly contact us [email-masked]

Thanks and regards
Puja Kumari

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi I'm user of your services and recently I received a product which is scratches so kindly replace my item as soon as possible

| |