Subject: English Language Test - Utsav Utsav
From: Utsav Utsav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:24:47 -0500

| | Foreign Language Screening Test

Name | Utsav Utsav    /  (+91) 8076013474    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir ,
Sorry for the delay
I appreciate your patience
Don’t worry sir I will raise your complaint regarding your product our company will solve your queries in 24 hours okay
Don’t panic we will solve your queries as soon as possible ok
I appreciate your patience
Thank you for mailing us
Have a nice day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mr. Abdul
If you make a box opening video For our product then we can take any action but if you don’t make any video sorry we are nothing to do anymore so, sir if you get any technical issues about our product then tell us but regarding scratches we cannot do anything
Thank you for mailing us
have a nice day

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