Subject: English Language Test - Vikas Pandey
From: Vikas Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:22:04 -0500

| | Foreign Language Screening Test

Name | Vikas Pandey    /  (+91) 7505050251    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to Late delivery of the order.

Respected Sir,

This email is in response to the email recieved by you on 22.11.2022

This email is regarding order number BShopBAG-2022 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 75050****1 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Baby Shop Ltd,

Customer Service Representative

Vikas

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to damage delivery of the order.

Respected Sir,

This email is in response to the email recieved by you on 22.11.2022
This email is regarding your complaint of order no HMSHP-993,in which you are claiming that the product you received was damaged.Our team will look in this matter through the procedure of company,if we find any error occurred from our team or logistics team then we can initiate replacement for that order.We regestred your complaint i.e Complaint no.759823 ,issue will be resolved withing 7 working days.
I am assuring you that this problem never repeat again.
Thanks you
CUSTOMER CARE EXECUTIVE
VIKAS

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