Subject: English Language Test - Smriti Singh
From: Smriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 08:00:53 -0500

| | Foreign Language Screening Test

Name | Smriti Singh    /  (201309) 9654491524    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all courier tried to contact to customer and confirm the correct address and deliver the order.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | If customer want to return then money was credit on account. But if customer replace the order so customer not eligible money back.

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