Subject: English Language Test - SMRITI JYOTI
From: SMRITI JYOTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 07:43:23 -0500

| | Foreign Language Screening Test

Name | SMRITI JYOTI     /  (+91) 8299629934    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sorry for inconvenience caused to you we are trying to deliver your order,when our courier partner reached on your address your address was wrong please provide correct address after that we will try to deliver your order as soon as possible. Again sorry for inconvenience that you have faced rest assure we will try to deliver your order as soon as possible.

Regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

First congratulation for the new product and sorry for the inconvenience caused to you that you have faced sir l would like to tell you please send me snapshot of the broken screen.once you will send me the picture of the broken product we will forward to your concern our revelent team do not worry sir we'll find a best solution for you.again sorry for inconvenience caused to you and I am Just forwarding your concern to our logistics team.
Regards
Homebox team

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