Subject: English Language Test - Sarmika Sindhu
From: Sarmika Sindhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Nov 2022 23:54:44 -0500

| | Foreign Language Screening Test

Name | Sarmika Sindhu    /  (+91) 8210218274    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam,

Thankyou for reaching out to us.
I've gone through your email and concluded that the order placed by you is yet not delivered .

I'm sorry for the inconvenience but the address given by you on our website has been found to be wrong. Please check it once and confirm. If it's wrong please correct it.

Once you confirm with us, we'll ship it again and your order will be delivered to you in the next few days.

Thank you !

Sarmika
Customer service representative
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Thank you for reaching out to us. Don't worry if there is any problem with your order. We'll serve you the best way possible.

According to you, the package you received was damaged. Our purchase policy for this product says that if any of our customer receives a damaged unit, their order will be replaced as soon as possible.

I've successfully registered your complain under the damaged product received criteria. You'll soon get a replacement, till then please don't switch on the TV or use it anyway.

Thankyou for your patience sir.

Sarmika
Customer service executive
babyshop.com

| |