Subject: English Language Test - Smriti Singh
From: Smriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 07:27:33 -0500

| | Foreign Language Screening Test

Name | Smriti Singh    /  (201301) 9654491524    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for contacting us, we are really sorry for the inconvenience faced by you.

we are already handed your product to the courier company.

And, the status of your product is shipped and it will deliver to you shortly.

So, we are requesting you to pls wait.

Regards,
Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for contacting us, we are really sorry for the inconvenience caused to you.

As per your concern you are received a defective product.

So, as per or policy we are replacing your product with the new one within next 2 days.

So, we are requesting you pls wait.

Regard,
Team

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