Subject: English Language Test - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 04:39:23 -0500

| | Foreign Language Screening Test

Name | Mohit Sharma    /  (+91) 8871834063    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

When working with your support team members to improve their email strategies, encourage them to use language that feels natural. Contractions, slang, and even emojis are totally acceptable if they match the tone of the customer’s original message.

The more you allow your team to use their own language within customer service emails (while remaining professional, of course), the more natural the conversation will feel for your customers.

There’s another aspect of speaking humanly: Using the customer’s name. Using their name conveys that you see them as a person with an identity rather than just a faceless customer. The same goes for when your team members use their own names.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

. Homebox team

Date - 19/11/2022

Dear Sir- abdul

Sub: Complaint about non-functioning of television set

This is to bring to your attention that I had purchased a Sony Bravia 55 inch HD LED television set from your showroom on the 12th of October 2020. However for the past 1 month my HDMI port is non functional. I think it is defective.

The TV keeps going into sleep mode and it can be very annoying.

I purchased the television set on the 12th of October and paid 66,000/-. I would like a replacement as it is well within the warranty time frame.

Will be waiting for a quick response.

Thank you,

Yours Sincerely,

mohit sharma

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