Subject: English Language Test - Vaibhav Nautiyal
From: Vaibhav Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 03:53:02 -0500

| | Foreign Language Screening Test

Name | Vaibhav Nautiyal    /  (+91) 8958009732    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply on non delivery of the order.

Respected Sir,

This email is in response to the email received by you on 18.11.2022.

This email is regarding order number SDINBAG - 2122 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two mobile numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9144367986 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Hello Company,

Customer Service Representative

Vaibhav.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply on complaint of the order.

Respected Sir,

I am sorry to hear that you are not happy with our product. While I'm unable to offer a refund. (Please see the terms and conditions given here by clicking on this link ¹T&C²). I can send my team once to check out the error you 're having.

As we arrange that, though, I would love to understand your situation better and see if there is any other way to help you out.

Could you give me a little more details  about what you needed to get done? It look like you want us to replace your order is that right?

Thanking you,

From Homebox Team,

Customer Service Representative,

Vaibhav

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