Subject: English Language Test - Anmol Sharma
From: Anmol Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 03:00:12 -0500

| | Foreign Language Screening Test

Name | Anmol Sharma    /  (91) 08937887128    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject : Wrong delivery address

Good day,
I hope you are doing well

You ordered a hand bag from our online store 14 days back. We shipped you courier in same day.
Now, we are checking your order is not deliver yet due to wrong delivery address.

Please let us know your correct address, So we will deliver it ASAP.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good day to you,

I hope you are doing well.

We apologise inconvenience cause to you.
Please allow me some time let me discuss with my team then i will let you know ASAP.

Thanks for patience.

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