Subject: English Language Test - Rupesh Dhakade
From: Rupesh Dhakade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 19:27:35 -0500

| | Foreign Language Screening Test

Name | Rupesh Dhakade    /  (91) 7972571450    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com,

We just have received your mail. As we have checked the status of the order, the order was shipped by us and handed over to the courier. Courier tried to deliver the order on the address mentioned but address seems to be not available.

Due to non-availability of the address, Courier will get delivered back to our shop. We have initiated the refund process. Refund get deposited in your bank account within 5-7 business days. Inconvenience regretted.

Regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from the Homebox Team,

We just have received your mail. We are extremely sorry for these issue. We will definitely help you with this.

Please send the TV cabinet picture along with the Purchase invoice to this mail so as to process further procedure.

Regards,
Homebox Team

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