Subject: English Language Test - Umesh Kumar
From: Umesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 00:59:50 -0500

| | Foreign Language Screening Test

Name | Umesh Kumar    /  (+91) 9716267729    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all we should introduce ourself then we should apologizes for the inconvenience. Then we should reconfirm the customer address and if address is incorrect then we should we shoul guide customer as per company policy. And the ln we should talk to delivery company.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | After introduction we should apologizes for inconvenience. Then we should make customer sure that we are always available to help them and we will help them. Then we should talk to our delivery company and our installation team about it. And guide to the customer as per company policy.

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