Subject: English Language Test - Ravali Meesala
From: Ravali Meesala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 23:40:05 -0500

| | Foreign Language Screening Test

Name | Ravali Meesala    /  (+91) 7416764406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/madam,
Firstly Thanku for shopping with us… we apologise for the delay in the order….. the courier was tried to deliver u Bt unfortunately the address as per the courier is wrong…. No issue we will send back to u again.
Thanku

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir/Madam,
Firstly Thanku for shopping with us… we apologise for the scratches….Actually you don’t necessarily need to know the policy of the brand, but use the best practice from e- commerce companies that you’ve shopped from so far to know the policies.
Thanku

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