Subject: English Language Test - FAYZ IBRAHIM
From: FAYZ IBRAHIM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 01:23:45 -0500

Foreign Language
Screening Test

Name

FAYZ
IBRAHIM     /  (91) 9116085477    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

With respect

This email is in response to the email received by you

This email is regarding your order which was supposed to have reached you.
Unfortunately, the courier company couldn’t carry on as the address was wrong.
I would be grateful to you if you could send us the correct address with
telephone number can contact while making the delivery.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

With respect

As you sent in this email about your order that’s you mentioned has too many
scratches on it.

We apologize to you, and we will ship your order again as soon as
possible.