Subject: English Language Test - DILIP MOHANTY
From: DILIP MOHANTY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 01:18:51 -0500

| | Foreign Language Screening Test

Name | DILIP MOHANTY    /  (91) 9717841128    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Status of your recent order no. #1234567
Dear Customer,
We are writing in regards to your recent order no.#1234567, that the address which is provided by you is incorrect, which is the reason being the product didn't been delivered to your doorstep, yet. Since the product is still with the courier end, so I request you to update the correct address, so that I can direct the courier team to deliver the product at the earliest. I am attaching the link to update the address, in this subject box so as to make the process more expedited for you.
Also, since you had encountered delay, so I will be keeping my eye for the tracking and assure you to make the delivery at the earliest from my end.

Thanks for shopping with us!!
Dilip Mohanty
(Customer support)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Defective cabinet reg.
Hi Abdul,
Please accept our sincere apologies, for the experience you had with our product. Since, there are dents and scratches visible on the cabinet of the TV, so in this case, our team will collect the machine from you and they will check for any damage or any other internal failure. If there is any, it will be replaced automatically and will be delivered to you within 48 hours. Kindly allow us the stated time frame, so as to provide out the best possible resolution to you.

Please feel free to reach out to us, in case of any query/discrepancy. We'll to help.

Regards
Dilip Mohanty
(Technical Support)

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