Subject: English Language Test - Akriti Sahai
From: Akriti Sahai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 04:39:16 -0500

| | Foreign Language Screening Test

Name | Akriti Sahai    /  (9667335383) 9667335383    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning sir/mam My name is .... How may  I assist you sir/mam , we got to know your issue regarding  the order that has been placed  to wrong address , we apologize for this mistake  , we tried   to reach your loaction to  give you  yours  ordered#handbag unfortunately our delivery boy is unable to  find your location and contact you  .Kindly set and check your delivery location again and call on 9 to pick your  order.

Thank  you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Morning sir/mam, My  name is .....,  How may I help assist you  sir/mam recently we got your mail  regarding this issue , we apologize you  for this issue , I will inform my senior team  we  try to solve your problem soon our team will contact you at 10 , kindly check the update.
Thank you

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