Subject: English Language Test - Deepesh Parihar
From: Deepesh Parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 00:56:31 -0500

| | Foreign Language Screening Test

Name | Deepesh Parihar    /  (91) 7351576674    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear Customer , Your Order of XYZ Product had been Shipped by us and handed over to the courier company the same day the order was placed. The delievery man tried delievering the order but was not able to deliver the product due to Wrong address provided by you. Kindlly update your address so we could deliver the product yo you , thanks.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi Abdul , We are so sorry to hear about your situation. Don't worry we will replace the product with the new one ASAP.

| |