Subject: English Language Test - Khushboo Siddique
From: Khushboo Siddique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 00:09:31 -0500

| | Foreign Language Screening Test

Name | Khushboo Siddique     /  (91) 8595970176    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respect Sir/Mam,
This email is in response to the order of hand bag which supposed to have reached you by now.Unfortunately , the courier company could  not carry on with the required  process as the address was wrong.I would be great ful to you if you send us the correct address with two Mobil numbers as to the person who we can contact while making the delivery.
Extremely sorry that you had to go through this experience with us .
Thanking you,
Online hand bag store ,
Coustomer Service Representative
ABC..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thanks so much for considering buying from us!We regret that you have received a defective product. We have a strict quality check procedure in place to ensure that no defective product escapes our eyes,But unfortunately you got this defect. We promised that we can ship new TV Cabinate available for you within a week.
Otherwise ,we can issue you a full refund as our refund policy withoutdeducting the delivery charges.
Thanking you,
Coustomer Service Representative
ABC

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