Subject: English Language Test - Chandar maurya
From: Chandar maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 04:51:51 +0000

Foreign Language
Screening Test

Name

Chandar
maurya    /  (+91) 8527674153
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
morning,

We sincerely apologise for the inconvenience caused to you.

We would like to inform you that once the order is successfully placed and
dispatched then you will not be able to change your delivery address. As you
said delivery address is wrong so once the order is undelivered to your location
then you will get an option to change your delivery address and our team will
reattempt to deliver your order to your updated address.

Hope this helps do let me know if you have anything else.

Thanks for contacting babyshop.com

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Good morning Abdul,

We sincerely apologise for the inconvenience caused to you.

We would request you to please share the image of TV Cabinet so that we can
check the image and match with our policies and our senior team will visit to
your location to check your concern and then our team will inform you that
whether it will be refunded or replaced.

Hope this helps do let me know if you have anything else.

Thanks for contacting babyshop.com