Subject: English Language Test - Jyoti Rathore
From: Jyoti Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 09:39:11 -0500

| | Foreign Language Screening Test

Name | Jyoti Rathore     /  (0751) 9140080136    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer xyz,
I have received your mail and we are very sorry for your inconvenience.And we want to inform you that our team is working on your problem and will try to best to solve your problem and update you as soon as possible. And we are requesting you to wait till then.
Sincerely
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer xyz,
We have received your mail and we are sorry for your inconvenience and our team is working on your issue and will get back soon with update so we are requesting you to wait for till then.
Sincerely
Customer service

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